Zoom V2

Integrating Zoom with Freshdesk improves agent’s communication with the customer by scheduling instant Zoom meeting.

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by Artis
10 days ago

in File Sharing & Collaboration, Issue Tracking

Help and Supportsupport@artissol.com https://artissol.freshdesk.com

Zoom V2

Integrating Zoom with Freshdesk improves agent’s communication with the customer by scheduling instant Zoom meeting.

					        	Zoom integration allows support agents to resolve issues faster through direct interaction with the customer:
* Generate Zoom meeting URL in ticket details page and send it to customer
* Use audio, video, and screen sharing features for the better understanding of  
   customer’s issue
* Request remote control of customer’s screen
* Record meeting and save recording links sent by Zoom in the ticket for future 
   reference
* Track meeting start and end time

Useful links:
https://support.zoom.us/hc/en-us/articles/201362673-Request-or-Give-Remote-Control?zcid=1231 
https://support.zoom.us/hc/en-us/articles/203741855-Cloud-Recording
					        	
							To install Zoom in your Freshdesk account, on installation page enter your Zoom account Sign-In email and Sign-In password and click on Sign in and Authorize
							

Help and Supportsupport@artissol.com https://artissol.freshdesk.com

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