Zoom integration allows support agents to resolve issues faster through direct interaction with the customer:
* Generate Zoom meeting URL in ticket details page and send it to customer
* Use audio, video, and screen sharing features for the better understanding of  
   customer’s issue
* Request remote control of customer’s screen
* Record meeting and save recording links sent by Zoom in the ticket for future 
   reference
* Track meeting start and end time

Useful links:
https://support.zoom.us/hc/en-us/articles/201362673-Request-or-Give-Remote-Control?zcid=1231 
https://support.zoom.us/hc/en-us/articles/203741855-Cloud-Recording
					        	

							To install Zoom in your Freshdesk account, on installation page enter your Zoom account Sign-In email and Sign-In password and click on Sign in and Authorize