Zoom

Integrating Zoom with Freshdesk improves agent’s communication with the customer by scheduling instant Zoom meeting.

Not compatible in new mint

Install available only on Desktop

Version : 2.0

Published by Artis
about 1 year ago

in Agent Productivity, File Sharing & Collaboration, Video, Telephony & SMS

Help and Supportsupport@artissol.com https://artissol.freshdesk.com

Zoom

Integrating Zoom with Freshdesk improves agent’s communication with the customer by scheduling instant Zoom meeting.

					        	Zoom integration allows support agents to resolve issues faster through direct interaction with the customer:
* Generate Zoom meeting Url in ticket details page
* Copy meeting Url and send it to customer
* Use audio, video and screen sharing features for better understanding of  
   customer’s issue
* Take control of customer’s screen if permitted
* Record meeting and save recording links sent by Zoom in the ticket for future 
   reference
* Track meeting start and end time
					        	
							You will need four things to install Zoom

1) ZOOM_HEADER: your App name.
2) ZOOM_KEY: Zoom Access key - A support agent can get the Zoom API key from the Zoom.
      - go to https://developer.zoom.us/me/  page and select API tab to find the Zoom API Key.
      - Copy Zoom Key
3)  ZOOM_SECRET: Zoom Secret key - A support agent can get the Zoom API Secret key from the  Zoom.
      - go to https://developer.zoom.us/me/ page select API tab to find the Zoom API Secret.
      - Copy Zoom Secret Key.
4)  ZOOM_HOST_USER_ID: Zoom Host User ID- A support agent can get the Host User ID from the Zoom.
      - Select user settings from the user profile.
      - Make sure Zoom Host User ID is selected from the URL.
      - Copy Zoom Host User ID.

Paste it into the Zoom app and it is good to go.
							

Help and Supportsupport@artissol.com https://artissol.freshdesk.com

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