Initiate instant and scheduled remote support sessions to access and troubleshoot your customer's computer straight from your Freshdesk tickets, using Zoho Assist. Once a remote support session is complete, you can update the ticket status and add notes to every ticket. You can perform various operations on your customer's computer during a session, like: 1. Transfer files to your customer's computer. 2. Navigate between multiple monitors of the remote customer. 3. Chat with your customer at any time during a live session. 4. Remotely reboot and reconnect to the computer. 5. Use Ctrl+Alt+Del on the remote computer.