Zoho Assist Remote Support

Integrate Freshdesk with Zoho Assist, a cloud-based remote support software which allows technicians to start or schedule remote support sessions to resolve issues on a remote desktop.

Install available only on Desktop

Version : 2.0

Published by ZohoAssist
2 months ago

in File Sharing & Collaboration, Issue Tracking, Advanced Ticketing

Help and Supportsupport@zohoassist.com https://www.zoho.com/assist/help/freshdesk.html

Zoho Assist Remote Support

Integrate Freshdesk with Zoho Assist, a cloud-based remote support software which allows technicians to start or schedule remote support sessions to resolve issues on a remote desktop.

					        	Initiate instant and scheduled remote support sessions to access and troubleshoot your customer's computer straight from your Freshdesk tickets, using Zoho Assist.
 
Once a remote support session is complete, you can update the ticket status and add notes to every ticket.
 
You can perform various operations on your customer's computer during a session, like:
 
1. Transfer files to your customer's computer.

2. Navigate between multiple monitors of the remote customer. 

3. Chat with your customer at any time during a live session. 

4. Remotely reboot and reconnect to the computer.

5. Use Ctrl+Alt+Del on the remote computer.
					        	
							Install Zoho Assist from the Freshdesk marketplace:  

STEP 1 : Log in to your Freshdesk account and search for Zoho Assist Remote Support.

STEP 2 : Click Install and select the domain name(.com/.eu/.in) that you have been using with Zoho Assist to complete the integration process.

Configure Freshdesk in Zoho Assist:
 
STEP 1 : Go to Settings > Integrations.

STEP 2 : Click Configure beside Freshdesk integration.

STEP 3 : Fill in your subdomain, username, and password to complete the configuration process.

Once you have completed the above mentioned steps, you can start or schedule a remote support session by clicking the Zoho Assist logo from the Freshdesk ticket menu bar.
							

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