Zapier

Zapier lets you automate tasks between online applications. You can create Zaps that uses an action in one app as a trigger to perform an action in another app.

Install available only on Desktop

Published by Freshdesk
over 1 year ago

in Agent Productivity

Help and Supportcontact@zapier.com https://support.freshdesk.com/support/solutions/articles/192518-using-zapier-to-integrate-freshdesk-with-other-apps

Zapier

Zapier lets you automate tasks between online applications. You can create Zaps that uses an action in one app as a trigger to perform an action in another app.

					        	With this Zapier app, you can integrate Freshdesk toyour  Zapier account and create Zaps.

Zaps use an action in Freshdesk as a trigger to perform an action in another app. 

Following are supported triggers in this Zapier integration:
•	When a new customer is created.
•	When a Note is added to a Ticket.
•	When a new ticket is created in Freshdesk.
•	When a Ticket is updated.
•	When a user is updated.

Following are the supported actions:
•	Add Notes to a Ticket - Add Private or Public notes to a Freshdesk Support Ticket
•	Create Forum Topic - Create a new Forum Topic on Freshdesk Forums
•	Create Forum Category - Creates a Forum Category
•	Create Company - Allows you to create a Company entry in Freshdesk.
•	Create Ticket - Create a ticket in Freshdesk for your domain
•	Create User - Allows you to create a User/Customer in Freshdesk for your support domain
•	Create Forum - Creates a Forum under a Category

Extend the capabilities of your helpdesk software and improve automation
					        	
							When you create a Zap that includes Freshdesk as one of the apps, you will need to add your Freshdesk account to Zapier and provide the API key.

1.	Click on the "Connect a Freshdesk account" button.
2.	Give a name to the account you are connecting that is easily recognizable in the future.
3.	Enter the subdomain of your Freshdesk account.
4.	Enter the API key of your account. To get your API key:
        1.	 Login to your Freshdesk.
        2.	Click on your profile picture on the top right of the window.
        3.	Choose "Profile settings".
        4.	Your API key will be present below the change password section on your right.

Click on continue and Zapier will verify your information.

For details - https://support.freshdesk.com/support/solutions/articles/192518-using-zapier-to-integrate-freshdesk-with-other-apps
							

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