Youtube - Freshdesk

Integrating Youtube to Freshdesk will enable you to fetch all comments of a particular video or Channel and create Freshdesk ticket out of it. You can reply to the comment directly from Freshdesk which gets added as reply to the comment in Youtube

Install available only on Desktop

Version : 1.0

Published by Spritle Software
6 months ago

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Help and Supportinfo@spritle.com https://www.spritle.com/contact

Youtube - Freshdesk

Integrating Youtube to Freshdesk will enable you to fetch all comments of a particular video or Channel and create Freshdesk ticket out of it. You can reply to the comment directly from Freshdesk which gets added as reply to the comment in Youtube

					        	Working of App :

1. User configures the app by entering Freshdesk API key, Subdomain, Google Oauth credentials etc.
2. User adds the Youtube video or a channel for fetching the comments. 
3. User sets time interval for fetching the comments and enables the app. 
4. For every user defined time interval comments are fetched any tickets are created.
5. Every reply to the comment in Youtube are added as a reply in Freshdesk under the same ticket.
6. User can reply to the comment by adding a reply in Freshdesk.
					        	
							App Installation :

Follow these steps to install Youtube - Freshdesk:
1. Go to Admin → Apps → Get More Apps → Youtube - Freshdesk.
2. Click on Buy Now.
3. Once the installation is complete, goto  any ticket page.
4.  For app configuration Please follow the instruction from this article - https://spritlesoftware.freshdesk.com/solution/articles/26000014911-youtube-app-installation-

App Uninstall :
1. Go to Admin → Apps → Youtube-Freshdesk → Uninstall.
Note : Before Uninstalling the app Log in to your account by clicking 'Open App' button in the youtube app and Click 'Delete Account' button shown in the bottom of your dashboard.
For more details on the App uninstall please check the above link.
							

Help and Supportinfo@spritle.com https://www.spritle.com/contact

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