Working of App : 1. User configures the app by entering Freshdesk API key, Subdomain, Google Oauth credentials etc. 2. User adds the Youtube video or a channel for fetching the comments. 3. User sets time interval for fetching the comments and enables the app. 4. For every user defined time interval comments are fetched any tickets are created. 5. Every reply to the comment in Youtube are added as a reply in Freshdesk under the same ticket. 6. User can reply to the comment by adding a reply in Freshdesk.