YouScan

YouScan app for Freshdesk will give you access to online mentions about your brand or product right from Freshdesk to provide exceptional customer support. Make managing your mentions a part of your core support workflow

Install available only on Desktop

Published by Youscan
8 days ago

in CRM, Social Media, Workflow Automation

Help and Supportdev@youscan.io https://help.youscan.io/knowledge-base#integration

YouScan

YouScan app for Freshdesk will give you access to online mentions about your brand or product right from Freshdesk to provide exceptional customer support. Make managing your mentions a part of your core support workflow

					        	YouScan monitors all major social networks, as well as blogs, forums, and online news, automatically collecting and analyzing over 100+ millions of posts daily. This integration allows you to stay updated on all the latest trending posts related to your brand. 

Connecting YouScan to Freshdesk allows you to instantly receive new mentions about your brand as tickets in Freshdesk

Note: This integration requires YouScan paid or trial account.
					        	
							If you are not already a YouScan customer you’ll need to sign up at https://youscan.io/en/

Then follow these easy steps:
1.	Once you have signed up and configured a monitoring topic, open Integrations section in a topic settings menu
2.	Click the Add button under the Freshdesk integration
4.	Copy your API key from Freshdesk account
5.	Paste your Freshdesk API key into YouScan&Freshdesk integration dialog and enter your Freshdesk subdomain
6.	Integration is ready!

Just set up rules to send mentions to Freshdesk automatically or send specific mentions manually.

You can also read the complete installation guide at http://help.youscan.io/knowledge-base/integration/how-to-configure-freshdesk-integration
							

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