Xcally

xCALLY provides a seamless integration with Freshdesk: a proper Ticket will be displayed on the agent Freshdesk Interface, every time a call incomes in one of the Triggered XCALLY Queues, so to improve the CTI Agent experience.

Install available only on Desktop

Published by Freshdesk
4 months ago

in Video, Telephony & SMS

Help and Supportsupport@freshdesk.com https://www.xcally.com/xcally-freshdesk/

Xcally

xCALLY provides a seamless integration with Freshdesk: a proper Ticket will be displayed on the agent Freshdesk Interface, every time a call incomes in one of the Triggered XCALLY Queues, so to improve the CTI Agent experience.

					        	Xcally allows all your calls to be converted to tickets on Freshdesk.

With this, you can complete insight about

* The Caller and his information
* The agent
* Call Recordings

You can also bring in custom fields and custom variables to show useful information to the agents.
					        	
							Please check out complete instructions here - https://wiki.xcallymotion.com/display/XS/Freshdesk

https://www.youtube.com/watch?v=rrOnmodbT1g
							

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