Wordpress

By integrating Wordpress and Freshdesk, you can view Freshdesk tickets, convert comments to Freshdesk tickets from Wordpress. You can also access the actual wordpress comment using the link-back URL from Freshdesk.

Install available only on Desktop

Published by Freshdesk
over 1 year ago

in Knowledge Management

Help and Supportsupport@wordpress.com https://wordpress.org

Wordpress

By integrating Wordpress and Freshdesk, you can view Freshdesk tickets, convert comments to Freshdesk tickets from Wordpress. You can also access the actual wordpress comment using the link-back URL from Freshdesk.

					        	The following features are supported with this integration: 

* Feedback Pop-up Widget: The plugin allows WordPress users to have a Freshdesk feedback widget embedded 
   in their wordpress site. The widget allows people visiting the site to provide feedback and search for answers.

* Convert comments to Freshdesk tickets: Users with admin access to their WordPress sites can convert 
   comments into “Tickets”. The marked comments are sent to the user’s support portal that can be solved or 
   responded to later.

* Single Sign On: Users can now login to their helpdesk(freshdesk) support portal using WordPress  
   authentication. The single sign on feature ensures that users who have already logged into their WordPress 
   site can start working in their Freshdesk support portal as well without having to log in separately.

*Adding the comment link-back in the ticket added: Comments converted to tickets in freshdesk will now have 
  the link-back url to the actual comment in the wordpress site appended in its description.
					        	
							Automatic installation

1. Go to the 'Add New' plugins screen in your WordPress admin area.
2. Search for 'Freshdesk Official' plugin.
3. Click 'Install Now' and activate the plugin.

Manual installation 

1. Download the latest version of 'Freshdesk Official' plugin from the WordPress Plugin Directory.
2. Extract the zip and Upload the freshdesk_support directory to your /wp-content/plugins directory
3. Go to the plugins management page and activate the plugin
4. In the admin menu bar, click 'Freshdesk Official' to configure. For queries, contact wordpress support.
							

Help and Supportsupport@wordpress.com https://wordpress.org

Build your own apps

Join a community of developers and start building.

Visit our developer portal

Sign up for a free trial

Start your 21-day free trial. No credit card required.

Try Freshdesk

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed