Following are the key features of this integration: 1. Supports your customer to quickly create a new ticket related to an order. 2. Customers can view a list of active tickets, directly on their “My Account” screen. 3. Create a new ticket when viewing an order in the WordPress admin 4. Create a new ticket from a blog post comment, directly from the WordPress admin 5. Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk WooCommerce Freshdesk integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.