Features: 1. Create a ticket when a new conversation started from the WeChat user. 2. Agents reply to the WeChat user by replying to the ticket. 3. WeChat user reply to the ticket by continue the conversation in WeChat. 4. Another ticket creation is based on the status of the previous ticket. (1) Limitations: 1. Please note that agents should reply the WeChat user within 48 hours as it is limited by WeChat. PS: 1. Once the ticket is closed, the system would still open the another ticket when the WeChat user make a new message.