WeChat connect for Freshdesk allows you to seamlessly integrate WeChat®️ messages into your Freshdesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on WeChat without leaving Freshdesk. More and more of your customers are spending time on WeChat and other Instant Messaging apps like Facebook Messenger, it’s time your company joined that conversation. With this App you will be able to do just that from the place where you already handle most of your support conversations … your Freshdesk Dashboard How does it work ? WeChat connect converts your WeChat®️ conversations into tickets on Freshdesk and lets you manage them just as you would normal tickets from other channels. Your agents will be able to reply to customers from Freshdesk straight into WeChat. WeChat connect is powered by Ongair. In addition to WeChat Ongair also has connectors for Telegram, Facebook Messenger and soon Line, Kik and Viber.