With the embedded Usersnap widget your customers can easily reach out to you by submitting screenshots and customer support requests. But this app ensures, your support agents are able to track, follow through and resolve these issues, by creating these as tickets on Freshdesk. When a user/customer submits screenshots or customer support requests, all these tickets will be automatically sent to your Freshdesk dashboard. Every single piece of information – such as the annotated browser screenshot, used browser, installed plugins are now stored in your Freshdesk dashboard, for your agent. - Get complete information about the bug reported - With added screenshots and browser info, agents get contextual info to resolve tickets better. Simply reply to your customer support tickets inside Freshdesk and your customers will receive updates and answers directly to their inboxes with the additional information from Usersnap.