URL to Hyperlink

If you want to convert an URL contained in any of the custom ticket fields to a Hyperlink and make it a clickable field, then this the app for you.

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by Artis
19 days ago

in Agent Productivity

Help and Supportsupport@artissol.com https://www.artissol.com

URL to Hyperlink

If you want to convert an URL contained in any of the custom ticket fields to a Hyperlink and make it a clickable field, then this the app for you.

					        	Convert the text contained in a custom text field(s) and display as a hyperlink in the Contact Details widget of your Freshdesk ticket page.
Store multiple hyperlinks related to a ticket within the ticket
  Quick access to a website with single a click
  No need to copy/paste a URL
  Improve agents’ productivity
					        	
							To install this application, you need two things Freshdesk account Domain name and API Key
  Log in to your Freshdesk account
  Get Domain name listed in the URL (Ex: example.freshdesk.com)
  Click on your Profile Picture on the top right and select Profile Settings
  In the sidebar on the right, you will find the API Key
  Copy-paste these on the app installation page and click on Authenticate
  Select Applicable Agent(s) from the list
  Select Ticket fields to Hide and/or Disable from the list
  Click on Install to save these settings in your account
							

Help and Supportsupport@artissol.com https://www.artissol.com

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed