Drastically improve your customer support experience by installing the two apps: the Freshdesk power-up and Trello app for Freshdesk! With the two apps, your support team can seamlessly collaborate by easily creating helpdesk tickets & updating status from Trello cards, improving issue resolution. Better Collaboration = Better results. Use Trello, one of the most reliable project management tools available & synchronize priorities to solve Freshdesk’s customer support tickets faster. Uninterrupted, smooth & consistent teamwork for a more engaging customer experience. Faster Resolution = Happier clients Connect Trello boards to a Freshdesk help desk platform and create new Trello cards directly from your Support tickets. Transparency + visibility = Time savings ($$$) + Improved customer support experience. Customer Support team agents can choose a Trello board from Freshdesk and send tickets to cards, or create them from scratch! Exceptional cross-functional collaboration results in Exceptional customer service. Some benefits of using this app are: 1. Link an existing Trello card to a Freshdesk ticket. 2. Create a new Trello card directly from a Freshdesk ticket, indicating description of what's needed, requesters name, the status and priority for the Trello teams to be in sync. 2. Keep your support team and other Trello teams in sync. Let support agents track the status of a Trello card linked to Freshdesk tickets right from the ticket's page. 3. Receive updates on Freshdesk tickets from changes on the Trello cards linked, so agents stay updated on their status. You’ll need both apps but don’t worry, it’s really easy to install our collaboration software and to get your customer support team going. Follow the three steps: 1. Install the Trello app in your Freshdesk helpdesk. 2. Connect the Freshdesk power-up in the Trello project management tool. 3. Sync your Freshdesk helpdesk tickets with your Trello boards & cards. NOTE: The app is now available for Freshdesk Mint. Look in the marketplace for "Trello Mint"! The Mint version of the Trello app will also let you select labels, assign Trello members and setting up a due date when creating a new Trello card.