Trello

The Trello app will help your support team deliver exceptional customer experience. It connects Trello and Freshdesk enabling seamless collaboration with other teams.

Install available only on Desktop

Version : 3.0

Published by Software Dev Tools
21 days ago

in Agent Productivity, Issue Tracking, Workflow Automation

Help and Supporthello@planningwith.cards https://bit.ly/Support-Trello

Trello

The Trello app will help your support team deliver exceptional customer experience. It connects Trello and Freshdesk enabling seamless collaboration with other teams.

					        	Improve your customer support team's performance by enabling seamless communication with other teams that use Trello in their daily activities.
Your helpdesk team will collaborate instantly and effortlessly by linking Trello cards + Freshdesk tickets.

Some benefits of using this app are:
1. Link an existing Trello card to a Freshdesk ticket.
2. Create a new Trello card directly from a Freshdesk ticket, indicating a description of what's needed, requesters name, the status and priority for the Trello teams to be in sync.
2. Keep your support team and other Trello teams in sync. Let support agents track the status of a Trello card linked to Freshdesk tickets right from the ticket's page.
3. Receive updates on Freshdesk tickets from changes on the Trello cards linked, so agents stay updated on their status.
Additionally, by downloading our Freshdesk Power-Up in your Trello boards, you'll be able to view Freshdesk tickets directly from linked Trello cards and more. Give your teams the power to know what the customer expects directly from Freshdesk and solve tickets faster.
NOTE: The app is now available for Freshdesk Mint. Look in the marketplace for "Trello Mint"!
					        	
							1. Click on "Install" button

2. Upon clicking, it will send you to a web page to "Allow" Freshdesk to access your Trello account.
Please note that this will be the Trello admin user and the app will retrieve all Trello boards from this account.

3. Upon allowing Freshdesk the access Trello, the app will be properly installed and will send you back to your Freshdesk instance.

4. For setting up the notifications options, you can always access the app's settings.

5. Last but not least, you'll need to create a new Agent in Freshdesk named "Trello agent". 
You'll need that agent's API key to set up the Freshdesk Power-Up in Trello.

For more information please visit  
http://softwaredevtools.com/freshdesk-trello-powerup/
							

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed