Trello

Try our Trello app for Freshdesk. Your support team can seamlessly collaborate by easily creating helpdesk tickets & updating status from Trello cards, drastically improving issue resolution.

Install available only on Desktop

Version : 11.0

Published by Software Dev Tools
2 months ago

in Agent Productivity, Issue Tracking, Workflow Automation

Help and Supporthello@softwaredevtools.com https://bit.ly/Support-Trello

Trello

Try our Trello app for Freshdesk. Your support team can seamlessly collaborate by easily creating helpdesk tickets & updating status from Trello cards, drastically improving issue resolution.

					        	Drastically improve your customer support experience! Try our Trello app for Freshdesk. 
Your support team can seamlessly collaborate by easily creating helpdesk tickets & updating status from Trello cards, drastically improving issue resolution. 
Better Collaboration = Better results.

Use Trello, one of the most reliable project management tools available & synchronize priorities to solve Freshdesk’s customer support tickets faster. Uninterrupted, smooth & consistent teamwork for a better customer experience.
Faster Resolution = Happier clients

Connect Trello boards to a Freshdesk help desk platform and create new Trello cards directly from your Support tickets. 
Transparency + visibility = Time savings ($$$) + Improved customer support experience.

It’s really easy to install our collaboration software and to get your customer support team going.
Customer Support team agents can choose a Trello board from Freshdesk and send tickets to cards, or create them from scratch! 
Exceptional cross-functional collaboration results in Exceptional customer service.

Insert and synchronize Freshdesk tickets into Trello cards

Solve tickets faster by having your customer support teams always in the same page regarding:
 - Ticket Status
 - Priorities
 - Assignees
 - Due dates
 - And more...

Improve your customer support team’s performance by using the Freshdesk + Trello app integration in 3 easy steps:

1. Install
Install the Trello app in your Freshdesk helpdesk.


2. Connect
Connect the Freshdesk power-up in the Trello project management tool.


3. Synchronize!
Sync your Freshdesk helpdesk tickets with your Trello boards & cards.


Deliver exceptional customer support now!

Get Started!
					        	
							1. Click on "Install" button

2. Upon clicking, it will send you to a webpage to "Allow" Freshdesk to access your Trello account.
Please note that this will be the Trello admin user and the app will retrieve all Trello boards from this account.

3. Upon allowing Freshdesk the access Trello, the app will be properly installed and will send you back to your Freshdesk instance.

4. For setting up the notifications options, you can always access the app's settings.

5. Last but not least, you'll need to create a new Agent in Freshdesk named "Trello agent". 
You'll need that agent's API key to setup the Freshdesk Power-Up in Trello.

For more information please visit  
http://softwaredevtools.com/freshdesk-trello-powerup/
							

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed