TotalVoice CTI Integration

Installing the TotalVoice application allows you to make and receive calls to your Freshdesk account, with the ability to create / update tickets and contacts directly from the Webphone widget. Available initially in Brazilian Portuguese.

Install available only on Desktop

Published by TotalVoice
12 months ago

in Video, Telephony & SMS

Help and Supportsuporte@totalvoice.com.br https://centraltotalvoice.freshdesk.com

TotalVoice CTI Integration

Installing the TotalVoice application allows you to make and receive calls to your Freshdesk account, with the ability to create / update tickets and contacts directly from the Webphone widget. Available initially in Brazilian Portuguese.

					        	Installing the TotalVoice application for Freshdesk will allow you to access TotalVoice's telephony controls directly from your Helpdesk service. Some benefits of using this application are:
1. Access the TotalVoice dial-up and telephony controls directly from Freshdesk with the TotalVoice Webphone.
2. Conversions of incoming or outgoing calls.
3. Create contacts from incoming or outgoing calls.
4. Recording the automatically attached calls to the tickets.
5. Click to dial: launch links by clicking directly on the contact's phone in Freshdesk.
6. Agility and convenience in phone service within your Freshdesk dashboard.
					        	
							Follow the steps to integrate TotalVoice with Freshdesk:

In the Freshdesk panel:
1. Log in to your Freshdesk account;
2. Go to the Freshdesk Marketplace;
2. Install the CTI Integration Framework;
3. Perform the iFrame and Click to Dial settings;
4. Enter the number that will be used for the calls;

In the TotalVoice panel:
1. Enter your Freshdesk URL (EX: https://domain.freshdesk.com);
2. Insert the Freshdesk Account Administrator API Key;
4. Copy the generated URLs to iFrame and Click to Dial and enter in Freshdesk;
3. Configure your Extension with the registered e-mail in Freshdesk;
							

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