Installing the TotalVoice application for Freshdesk will allow you to access TotalVoice's telephony controls directly from your Helpdesk service. Some benefits of using this application are: 1. Access the TotalVoice dial-up and telephony controls directly from Freshdesk with the TotalVoice Webphone. 2. Conversions of incoming or outgoing calls. 3. Create contacts from incoming or outgoing calls. 4. Recording the automatically attached calls to the tickets. 5. Click to dial: launch links by clicking directly on the contact's phone in Freshdesk. 6. Agility and convenience in phone service within your Freshdesk dashboard.