Time tracking with Freshdesk registers hours your employees spend on tickets, answering emails, phones, chat conversations, messages sent via social media channels. Next, you can easily turn the records into the invoice and accurately bill your clients. But not only. Time tracking insights help you estimate time usage in this area of your company’s performance. You know how to divide your resources and what kind of problems demand most of your team’s time to get resolved. Check this video for more details - https://www.youtube.com/watch?v=lYxfR_7b3-o Once you have connected the tools, TimeCamp will import all the chosen data about tickets from Freshdesk. Time recorded in TimeCamp for single item will be synchronized and visible also in Freshdesk. What is more, each person assigned to the particular ticket in Freshdesk is also automatically attached to it in TimeCamp. This will give you an overall image of how the time is distributed across tickets and employees. With simple actions you’ll be able to analyze who deserves the bonuses and who needs to get motivated. You’ll be able to effortlessly manage your finances, as well.