Timecamp Time Tracking

Adding TimeCamp Time Tracking app to Freshdesk allows you to record time spent on each client’s case.

Install available only on Desktop

Published by Freshdesk
4 months ago

in Agent Productivity, Reporting and Analytics, Time Tracking & Billing

Help and Supportteam@timecamp.com https://www.timecamp.com/en/support/

Timecamp Time Tracking

Adding TimeCamp Time Tracking app to Freshdesk allows you to record time spent on each client’s case.

					        	Time tracking with Freshdesk registers hours your employees spend on tickets, answering emails, phones, chat conversations, messages sent via social media channels. Next, you can easily turn the records into the invoice and accurately bill your clients. But not only.

Time tracking insights help you estimate time usage in this area of your company’s performance. You know how to divide your resources and what kind of problems demand most of your team’s time to get resolved.

Check this video for more details - https://www.youtube.com/watch?v=lYxfR_7b3-o

Once you have connected the tools, TimeCamp will import all the chosen data about tickets from Freshdesk. Time recorded in TimeCamp for single item will be synchronized and visible also in Freshdesk. What is more, each person assigned to the particular ticket in Freshdesk is also automatically attached to it in TimeCamp.

This will give you an overall image of how the time is distributed across tickets and employees. With simple actions you’ll be able to analyze who deserves the bonuses and who needs to get motivated. You’ll be able to effortlessly manage your finances, as well.
					        	
							To start the integration you need to follow the steps below:

Go to your TimeCamp account, select Settings and next Add-Ons & Integrations.
Open your Freshdesk “My Info” page and go to the User Settings tab. Copy API token from there.
Enter your Token below and click “Enable integration”.
Select data you wish to be synchronized and click “Save”.
Optionally, invite your team members to TimeCamp.
Install small desktop application to start tracking time on a particular task.
							

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed