Tickets Analytics, Reporting for Freshdesk Support

Cx MOMENTS AI Text Analytics automatically analyses your Freshdesk tickets to detect what customer queries drive your support activity and help you better prioritise issues to fix or escalate.

Install available only on Desktop

Published by Cx MOMENTS
8 months ago

in Agent Productivity, Chat, Reporting and Analytics

Help and Supportsupport@cxmoments.com https://www.cxmoments.com/freshdesk-tickets-analytics

Tickets Analytics, Reporting for Freshdesk Support

Cx MOMENTS AI Text Analytics automatically analyses your Freshdesk tickets to detect what customer queries drive your support activity and help you better prioritise issues to fix or escalate.

					        	Cx MOMENTS uses AI to analyze customer service conversations at scale. 

We automatically detect topics in Freshdesk support tickets to find your customers' real "reasons to contact", detect mentions of bugs, products and many more. We measure the impact of these queries on customer satisfaction and cost to serve, and help you detect which of your agents may need specific training.

Our customers find that we categorise customer support tickets 4 times better than their support agents do manually, and that we leave 70% less tickets uncategorised.

You can discover insights in your own Freshdesk support data now, by setting up a free trial in just a few clicks. 
Cx MOMENTS is easy to use, easy to set-up and free to try!
					        	
							How to connect your Freshdesk instance to Cx MOMENTS

1. login to Cx MOMENTS portal.
2. Select FRESHDESK as your datasource
3. Enter your API key and Freshdesk domain to connect your Freshdesk instance to Cx MOMENTS 
4. Name your dataset and click 'Submit'.
 
And you're done!
							

Log in to install app

Enter your helpdesk URL to proceed to login

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