Summary

Create and share a summary of problems faced by customers when you're working on tickets

Not compatible in old look

Install available only on Desktop

Published by Freshdesk
6 months ago

in Agent Productivity, Reporting and Analytics

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/

Summary

Create and share a summary of problems faced by customers when you're working on tickets

					        	The Summary app makes it easy for you to create and share a summary of your customer's problems inside a ticket. If you're collaborating with multiple teams, you can use the summary section to provide details that they can use to troubleshoot issues.
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/

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