Summary

Create and share a summary of problems faced by customers when you're working on tickets

Not compatible in old look

Install available only on Desktop

Published by Freshdesk
12 months ago

in Agent Productivity, Reporting and Analytics

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/

Summary

Create and share a summary of problems faced by customers when you're working on tickets

					        	The Summary app makes it easy for you to create and share a summary of your customer's problems inside a ticket. If you're collaborating with multiple teams, you can use the summary section to provide details that they can use to troubleshoot issues.
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/

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