Timely Customer Care. Features: Easily add a ‘to-do’ list within Freshdesk. Set reminders for your ‘to-do’ list too. Get alerts via email. The Freshdesk Ticket reminder app enables agents to create a task list within Freshdesk on all follow-up action for a ticket. Once a ticket has been set up, agents can set alerts (via email) to ensure that they follow up with customers in due time.