Teckst

Teckst makes contacting customer service via SMS and messaging easy. Customers interact directly with your agents by using two-way SMS/text messaging, Facebook Messenger, and more.

Install available only on Desktop

Published by Teckst
5 months ago

in Agent Productivity, Video, Telephony & SMS, Workflow Automation

Help and Supportsupport@teckst.com https://teckst.com/support

Teckst

Teckst makes contacting customer service via SMS and messaging easy. Customers interact directly with your agents by using two-way SMS/text messaging, Facebook Messenger, and more.

					        	A seamlessly integrated native solution located directly within Freshdesk allows customers to send inbound text messages to your company, and for your team to respond directly to a ticket which is created in your existing Freshdesk support queue.  

Teckst was built to accommodate contact centers of all sizes, and can be implemented within just a few days with enterprise-grade capabilities.

How it works:
We text-enable your toll free number(s)
White-glove installation into your current CRM
Training with your agents and contact centers
Ongoing, 24/7 support with 99.99% uptime and a dedicated Account Manager round the clock
					        	
							Please email sales@teckst.com for information on pricing.
							

Help and Supportsupport@teckst.com https://teckst.com/support

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