A seamlessly integrated native solution located directly within Freshdesk allows customers to send inbound text messages to your company, and for your team to respond directly to a ticket which is created in your existing Freshdesk support queue. Teckst was built to accommodate contact centers of all sizes, and can be implemented within just a few days with enterprise-grade capabilities. How it works: We text-enable your toll free number(s) White-glove installation into your current CRM Training with your agents and contact centers Ongoing, 24/7 support with 99.99% uptime and a dedicated Account Manager round the clock