Technidoo - Email-Bot powered by AI and QNA

This email-bot is helping your agents to focus on the most important cases. This bot is automating a significant number of incoming mails using AI and cognitive services.

Install available only on Desktop

Published by Technidoo UG
10 months ago

in Agent Productivity, Chat, Workflow Automation

Help and Supportfreshworks@technidoo.com http://technidoo.com/competencies-2/freshworks-solutions/email-bot-with-ai-and-qna-for-freshdesk-freshworks/

Technidoo - Email-Bot powered by AI and QNA

This email-bot is helping your agents to focus on the most important cases. This bot is automating a significant number of incoming mails using AI and cognitive services.

					        	This bot is a layer in front of your contact center and helps you to optimize your customer communication.

Features:
- Automated check of incoming mails against a knowledge base/QNA and automated questions 
- Automated check of formal context and define experts
- Easy to use QNA Editor
- Easy to add other channels like Webchat, Skype, FB Messenger, Telegram or Slack

Channels:
- Email
- Webchat, Skype, Skype4Business, Slack, Microsoft Teams, Groups, Telegram, FB Messenger on request.
					        	
							How to:

1. Contact freshworks@technidoo.com

2. We help to setup QNA-Service,  Office365 Email-Account and Bot-Instance.

3. Ready to go
							

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