Technidoo - Email-Bot powered by AI and QNA

This email-bot is helping your agents to focus on the most important cases. This bot is automating a significant number of incoming mails using AI and cognitive services.

Install available only on Desktop

Published by Technidoo UG
about 1 month ago

in Agent Productivity, Chat, Workflow Automation

Help and Supportfreshworks@technidoo.com http://technidoo.com/competencies-2/freshworks-solutions/email-bot-with-ai-and-qna-for-freshdesk-freshworks/

Technidoo - Email-Bot powered by AI and QNA

This email-bot is helping your agents to focus on the most important cases. This bot is automating a significant number of incoming mails using AI and cognitive services.

					        	This bot is a layer in front of your contact center and helps you to optimize your customer communication.

Features:
- Automated check of incoming mails against a knowledge base/QNA and automated questions 
- Automated check of formal context and define experts
- Easy to use QNA Editor
- Easy to add other channels like Webchat, Skype, FB Messenger, Telegram or Slack

Channels:
- Email
- Webchat, Skype, Skype4Business, Slack, Microsoft Teams, Groups, Telegram, FB Messenger on request.
					        	
							How to:

1. Contact freshworks@technidoo.com

2. We help to setup QNA-Service,  Office365 Email-Account and Bot-Instance.

3. Ready to go
							

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