Integrating Freshdesk and SurveyMonkey lets you add SurveyMonkey surveys right inside tickets, the same way you'd add the default satisfaction survey. The Satisfaction Survey in Freshdesk gives you an easy way to tap immediate feedback from customers. But sometimes, when you need deeper insights, you want customers to fill out a more complete survey questionnaire. Installing the SurveyMonkey app, will allow you to choose: 1. Which survey you want to add to a ticket response. 2. You can select whether you want customers to take the survey when a ticket is resolved or closed or with every ticket, or you could even choose which replies you'd like to add the link to. Note: You can use the SurveyMonkey app alongside your existing satisfaction survey. If you would like to only use the SurveyMonkey survey, remember to disable the Freshdesk Satisfaction Survey from Admin Customer Satisfaction settings in your Freshdesk account.