This application deducts the pre-purchased credits a company has accumulated in their account, based on the number of minutes/hours spent for the support they have received to resolve the ticket raised by them. Every One point that has been purchased is equivalent to 10 minutes of support. For example, if a Company (ABC Corp) has 100 credit points in their account, the points are automatically deducted based on the hours/minutes logged by support technician every-time he spends the time to resolve the issue raised by the company. Note: App once installed should not be uninstalled. As the values that are changed in the points or the time logged without the app functioning will hamper the points calculation process and the app will not be able to identify changes done without the app installed.