SnapEngage Live Chat

Integrating SnapEngage and Freshdesk enables you to automatically convert completed chat transcripts as tickets.

Install available only on Desktop

Published by Freshdesk
12 months ago

in Chat

Help and Supportsupport@snapengage.com https://snapengage.com/

SnapEngage Live Chat

Integrating SnapEngage and Freshdesk enables you to automatically convert completed chat transcripts as tickets.

					        	When integrating SnapEngage to your Freshdesk helpdesk, you can have offline requests be logged as tickets in Freshdesk and you can select which chat transcripts you would like to discard to not be converted as tickets.
					        	
							Follow these steps to integrate SnapEngage and Freshdesk:

1.  Find your Freshdesk support email by following the below steps:
           1. Sign into Freshdesk.
           2. Go to Admin > Email.
           3. Copy your support email.
2.  Setting up SnapEngage to work with Freshdesk:
           1.	Sign into your SnapEngage configurator. You can sign into the configurator here.
           2. Click on the Integrations tab in SnapEngage. You can select the email option. Here you can add your support email
               address that has been configured in Freshdesk. If you click on Advanced you can select the option that you would like to 
               use to send your chat transcripts.
            3.	Click “Save”.  

And you are all set! Your SnapEngage chat transcripts will now be sent to your Freshdesk account to be created as tickets.
							

Help and Supportsupport@snapengage.com https://snapengage.com/

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