Slack - New

Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.

Install available only on Desktop

Published by Freshdesk
10 months ago

in Workflow Automation

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Slack - New

Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.

					        	You can use Freshdesk’s powerful automation systems to keep your team in sync with ticket changes in your helpdesk. 

With this app, you can:
 1. Use Dispatch’r and Observer automations to post messages about tickets in your organisation’s public Slack channels automatically so that your team is aware of what is happening.
 2. Use the same automations to post to a private channel if you wish to keep a select group of users updated about specific ticketing events. You can even use this feature to link a Freshdesk Group to a mirroring Slack Group.
 3. Send Direct Messages (DMs) to support agents about tickets that have been assigned or updated in their queue.
 4. Use the Freshdesk “Create Ticket” slash command to convert Direct Message (DM) discussion with peers and customers directly to Freshdesk tickets.
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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