Slaask App

Slaask enables you to chat with leads and customers from Freshdesk in real time, directly from Slack

Install available only on Desktop

Published by Freshdesk
3 months ago

in Chat, Knowledge Management

Help and Supportsupport@slaask.com https://get.slaask.com/integrations/ticketing/freshdesk-2/#

Slaask App

Slaask enables you to chat with leads and customers from Freshdesk in real time, directly from Slack

					        	On integrating Freshdesk with Slaask, all offline messages from leads/customers received through Slaask live chat will automatically be delivered to your Freshdesk ticketing system. 

In addition, the messages will automatically be categorized under the right topic. On the ticketing system side, not only can you define different type of tickets, but you can also define different priorities per ticket.

This integration guarantees that no message from a customer goes unread, which in turn will go a long way in ensuring that customers have a positive experience with your support team.
					        	
							1. Go to the integration page from your Slaask account.
2. Select the tab, “Ticketing system”.
3. Click on the “Connect” button under Freshdesk’s logo.
4. Click on “Integrate Freshdesk”.
5. Click on the button “Click to edit” and enter your ticketing system’s topic and email address so that messages sent in delayed chat mode from your leads/customers can be directly delivered to the right category in your ticketing system. (We recommend you use the same topics as defined in your ticketing system, for example: Sales, tech, product, etc.).
6. Click “Add email” to add another topic and email address. It is possible to add an unlimited number of topics and email addresses.
7. Click “Save”.
8. Finally, you will see that your Freshdesk ticketing system has been successfully connected to Slaask.
							

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