Skype

Bring in the power of Skype calling and messaging into your Freshdesk account

Not compatible in new mint

Install available only on Desktop

Version : 2.0

Published by Freshdesk
over 2 years ago

in Video, Telephony & SMS

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Skype

Bring in the power of Skype calling and messaging into your Freshdesk account

					        	Installing the Skype app for your Freshdesk brings the benefits of the video calling software on your online helpdesk. The primary benefits are:

Enjoy all the features of Skype video-calling and messaging software from the comfort of your ticket screen on your Freshdesk helpdesk software. 

* Use Skype calling to easily start video or voice calls to address all your customer’s concerns.
* With options for starting screen-sharing sessions, this also is your customer engagement tool as your agents can understand customer problems easily, and make the support process much easier.
					        	
							Create a new custom text field to hold the Skype name and enter the label of that custom field.
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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