Installing the SEOshop app for your Freshdesk will make managing your ecommerce store easier right from your helpdesk. You'll be able to access information regarding your customers from SEOshop right in your Freshdesk. This will provide you with much needed context while dealing with support tickets raised by customers regarding their purchases. For example, if a customer has raised a ticket about a recent order, you can see that customer's latest orders with the status in the SEOshop widget right next to the ticket. With the SEOshop app installed, you'll also be able to access 1. The status of their order - Fulfilled or not, Shipping status and more 2. Payment status - Paid, Due Date, and more 3. An itemized version of their invoices to see what your requesters have ordered and how the order is coming along.