Sentimental Jeff!

Jeff cares deeply about support. Jeff is sentimental. Jeff tells you when your customer is happy :) or sad :(. Try Jeff.

Install available only on Desktop

Version : 3.0

Published by FreshX
5 months ago

in FreshX

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Sentimental Jeff!

Jeff cares deeply about support. Jeff is sentimental. Jeff tells you when your customer is happy :) or sad :(. Try Jeff.

					        	Jeff cares deeply about support. Jeff is sentimental. Jeff tells you when your customer is happy :) or sad :(. Try Jeff.

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This app analyses the ticket sentiment of the requestor and rates it on a whole number scale. It can tell you if the tone of the message is angry, sad, indifferent or happy. It depicts it via an emoji in the ticket sidebar!

Use cases:
- Quickly judge if the message is harsh or polite

Update:
- It uses the note content of the requester while calculating the sentiment score.

Coming up:
The app may not be a hundred percent accurate right now and we'll keep making updates for the same.

#sentimentanalysis
					        	
							Install the app and Jeff should get to work immediately in the ticket sidebar.
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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