Salesforce

This app lets you bring in all the details and info about your customers that you have in your Salesforce CRM, into your Freshdesk account for ease-of-use.

Not compatible in new mint

Install available only on Desktop

Published by Freshdesk
almost 2 years ago

in CRM

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Salesforce

This app lets you bring in all the details and info about your customers that you have in your Salesforce CRM, into your Freshdesk account for ease-of-use.

					        	Installing the Salesforce app for your Freshdesk has multiple benefits based on who the end user is in your helpdesk. The primary benefits are:
  1. For Agents: It allows agents to view, edit and create Freshdesk tickets from inside Salesforce, and also to view Salesforce contact information inside Freshdesk.
  2. For Agents: The Salesforce app allows agents to link and unlink opportunities to tickets. The Salesforce widget will also allow agents to view five of the most recent opportunities in the ticket details page.
  3. For Admins: The app can sync tickets to Salesforce. This will enable Salesforce admins to take advantage of Salesforce's reporting suite to analyze their ticket volumes, helpdesk interaction patterns, agent activities and more. When a ticket is created, the ticket ID is synced to Salesforce along with the subject, link and properties. This feature is available only on demand
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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