Reversed Sort Order

This app reverses the sort order of the interactions in the ticket details view, so that the agents always sees the latest interaction on top

Not compatible in new mint

Install available only on Desktop

Version : 3.0

Published by Swedbyte
6 months ago

in Agent Productivity

Help and Supportapps@swedbyte.com http://swedbyte.com/freshdesk/apps

Reversed Sort Order

This app reverses the sort order of the interactions in the ticket details view, so that the agents always sees the latest interaction on top

					        	Version 3.0:
- We added the ability to choose the location of an original request message / ticket description (0). It used to stay at the top of the ticket page before all reordered messages (0, 3, 2, 1), but now it can be moved to the bottom of the page after them (3, 2, 1, 0). This can be set up during the installation and changed later in the settings of the already installed app. 
- Bug fixes.

By default all ticket interactions such as e-mails, notes, etc, are sorted in chronological order in the tickets detail view, i.e. first comes the initial request and then the interactions as they happened in time (1, 2, 3).

But when a conversation gets long, it's a common wish to instead display the interactions in reversed chronological order, i.e. the latest interaction is displayed on top and then older and older ones (3, 2, 1).

By installing this app the agents will always see the latest things that happened in a ticket right on top of the ticket flow.
					        	
							This app affects the sort order for all agents in your account.
To choose the location of the original request message / ticket description, you can change the appropriate property during the installation or in the settings of the already installed app.
After installing the app, you can turn it on/off under Admin/Apps.
							

Help and Supportapps@swedbyte.com http://swedbyte.com/freshdesk/apps

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