Recent Tickets

Installing the “Recent Tickets” app will let you easily access the five most recent tickets of a requester in the ticket details page. This should give you additional context about the problem that the customer is reporting and their history with it.

Not compatible in new mint

Install available only on Desktop

Version : 4.0

Published by Freshdesk
almost 2 years ago

in Agent Productivity

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

Recent Tickets

Installing the “Recent Tickets” app will let you easily access the five most recent tickets of a requester in the ticket details page. This should give you additional context about the problem that the customer is reporting and their history with it.

					        	Installing the “Recent Tickets” app will let you easily access the five most recent tickets of a requester in the ticket details page. This should give you additional context about the problem that the customer is reporting and their history with it.
					        	
							
							

Help and Supportsupport@freshdesk.com https://support.freshdesk.com

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