This is a conversation review (or QA tool). Think of it like the customer support equivalent of sales coaching or code review in engineering. The single best way to improve team performance is to have a solid internal feedback system. Therefore, Qualitista enables you to... - Connect and display your Freshdesk account contents in a few clicks - Create filters like "Random sample of Bob's last week's email conversations" - Rate and comment conversations, create custom rating categories - Track quality metrics and collaborate with your team - Bridge gaps in knowledge, improve customer satisfaction - Onboard new agents better - Integrate with Slack For more information check out https://support.qualitista.com/ If you're feeling lonely, would like to share your all time best Youtube find or have a an actual support question, reach out to email@example.com or start chat on the website. https://www.youtube.com/watch?v=xOYqQwZ0NSA Happy improving!