Playstore - Freshdesk

Integrating Playstore to Freshdesk will enable you to fetch all reviews of a particular app and create Freshdesk ticket out of it. You can reply to the review directly from Freshdesk which gets added as reply to the review in Playstore

Install available only on Desktop

Version : 1.0

Published by Spritle Software
15 days ago

in Social Media

Help and Supportinfo@spritle.com https://www.spritle.com/contact

Playstore - Freshdesk

Integrating Playstore to Freshdesk will enable you to fetch all reviews of a particular app and create Freshdesk ticket out of it. You can reply to the review directly from Freshdesk which gets added as reply to the review in Playstore

					        	Working of App :

1. User configures the app by entering Freshdesk API key, Subdomain, Google credentials etc.
2. User adds the Playstore app for fetching the reviews. 
3. User sets time interval for fetching the reviews and enables the app. 
4. For every user defined time interval reviews are fetched and tickets are created.
5. User can reply to the review by adding a reply in Freshdesk.
					        	
							App Installation :

Follow these steps to install Playstore - Freshdesk:
1. Go to Admin → Apps → Get More Apps → Playstore - Freshdesk.
2. Click on Buy Now.
3. Once the installation is complete, goto  any ticket page.
4.  For app configuration Please follow the instruction from this article - https://spritlesoftware.freshdesk.com/solution/articles/26000014932-playstore-app-installation-instruction-
							

Help and Supportinfo@spritle.com https://www.spritle.com/contact

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