Pivotal Tracker

The Pivotal Tracker app for Freshdesk lets you convert support queries into inputs in your Project Management.

Not compatible in new mint

Install available only on Desktop

Published by Freshdesk
over 2 years ago

in Issue Tracking

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/support/solutions/articles/194499-the-pivotal-tracker-app

Pivotal Tracker

The Pivotal Tracker app for Freshdesk lets you convert support queries into inputs in your Project Management.

					        	This app combines Pivotal tracker features into Freshdesk. 

You can choose to get updates from Pivotal Tracker. So when there is any update on the story created in Pivotal Tracker, a private note gets added to the ticket. 

For example, if your new product is out on a beta, every feedback the beta users give, needs to be considered by the product managers and engineers. With the Pivotal Tracker integration, when your beta users raise a bug or feature request in Freshdesk, you can add it as a Pivotal Tracker story in the corresponding project.

Similarly, if you've chosen to get updates from Pivotal Tracker, all updates will be added as a private note to the corresponding ticket. This way, it will be easier to update the customer.
					        	
							For details on installing - https://support.freshdesk.com/support/solutions/articles/194499-the-pivotal-tracker-app
							

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