The Pipedrive app allows you to view complete customer information including details of ticket requester, associated Organization, and associated Activity from Pipedrive, right within your ticket detail page. If there is no Pipedrive entry for that customer, agents can simply create one with a single click. - The ‘Create Contact’ link creates a new contact inside Pipedrive CRM. - Under Organization, on clicking Company link, an agent can see company details and can create a new deal by clicking ‘Create Deal’ link. Make the most of the Pipedrive app to gather all customer information and provide personalized and targeted customer service.