Original To Address

Always send a reply from the ticket support address irrespective of the product associated.

Not compatible in old look

Install available only on Desktop

Version : 2.0

Published by Honey Badger Labs
18 days ago

in Agent Productivity

Help and Supporthblsupport@freshworks.com https://www.honeybadgerlabs.in/freshdesk/freshdesk-support/

Original To Address

Always send a reply from the ticket support address irrespective of the product associated.

					        	This app replaces the "From" address in your replies with the support address for which the ticket was created instead of the product support address whenever a product is associated with the ticket. 

If there is no product associated with the ticket, the default "From" address is used.

Note: App does not check for the validity of the support address for which the ticket was created.
					        	
							There is no configuration needed for the app. Install and use.
							

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