OpsGenie

OpsGenie is an alerting and incident management service providing the tools you need to design meaningful, actionable alerts, manage on-call schedules & escalations, and ensure the right people are notified at the right time, using email, sms, voice and mobile push notifications.

Install available only on Desktop

Published by opsgenie
about 2 years ago

in Issue Tracking, Workflow Automation

Help and Supportsupport@opsgenie.com https://www.opsgenie.com/docs/integrations/freshdesk-integration

OpsGenie

OpsGenie is an alerting and incident management service providing the tools you need to design meaningful, actionable alerts, manage on-call schedules & escalations, and ensure the right people are notified at the right time, using email, sms, voice and mobile push notifications.

					        	OpsGenie is an alerting and incident management service providing the tools you need to design meaningful, actionable alerts, manage on-call schedules & escalations, and ensure the right people are notified at the right time, using email, sms, voice and mobile push notifications.
					        	
							- Go to OpsGenie Freshdesk Integration page (https://app.opsgenie.com/integration#/add/Freshdesk),
- Copy the URL by clicking on the copy button or selecting
- Click on "Save Integration".
- In Freshdesk, From Admin -> Dispatch'r Rule screen, click "add rule".
- In actions section, choose "Trigger Webhook" from dropdown.
- Paste the integration URL to "Callback URL" field.
- Set "POST" as request type, Encoding "JSON" and content "Simple".
- Enable all fields in the content field.
- Click "Save".
							

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