One Drive (deprecated)

Manage files and attachments that are a part of OneDrive, from your Freshdesk instance

Not compatible in new mint

Install available only on Desktop

Published by Freshdesk
over 2 years ago

in File Sharing & Collaboration

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/support/solutions/articles/213938-the-onedrive-app

One Drive (deprecated)

Manage files and attachments that are a part of OneDrive, from your Freshdesk instance

					        	Installing the OneDrive app for Freshdesk will let you use OneDrive to manage files and attachments as part of Freshdesk ticket responses. 

Some benefits of using this app are:
 1. Customers can attach files from their OneDrive accounts to the ticket. This makes it easier to share a screencast video, or bug report.
 2. Each agent can link his OneDrive account to his Freshdesk account and use OneDrive’s features to share documents and resources with customers. 
 3. Attachments made from OneDrive aren't stored in Freshdesk. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users.
					        	
							For instructions to install, visit - https://support.freshdesk.com/support/solutions/articles/213938-the-onedrive-app
							

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