Installing the OneDrive app for Freshdesk will let you use OneDrive to manage files and attachments as part of Freshdesk ticket responses. Some benefits of using this app are: 1. Customers can attach files from their OneDrive accounts to the ticket. This makes it easier to share a screencast video, or bug report. 2. Each agent can link his OneDrive account to his Freshdesk account and use OneDrive’s features to share documents and resources with customers. 3. Attachments made from OneDrive aren't stored in Freshdesk. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users.