Nicereply

CSAT,NPS and Customer Effort Score for Freshdesk. Integrating Freshdesk with Nicereply lets you improve customer relationship by effectively tracking the customer feedback and satisfaction.

Install available only on Desktop

Published by Nicereply
10 days ago

in CRM, Reporting and Analytics, Surveys & Feedback

Help and Supportcontact@nicereply.com http://help.nicereply.com/

Nicereply

CSAT,NPS and Customer Effort Score for Freshdesk. Integrating Freshdesk with Nicereply lets you improve customer relationship by effectively tracking the customer feedback and satisfaction.

					        	Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Freshdesk.
Empower your Freshdesk with Nicereply integration:
- use CSAT,NPS and CES 2.0 (Customer Effort Score™) score rating value and comment directly in Freshdesk ticket
- customise rating survey according to your branding and language
- enable user to give you real-time feedback in one click
- identify feedback in context with case backlink
- set up Freshdesk triggers based on rating value
- track KPIs with advanced analytics and reports
					        	
							Empower your Freshdesk with Nicereply.
Make sure that you have an admin rights for both accounts.
1. In your Nicereply account choose the customer satisfaction metric in the "left menu", CSAT,NPS or CES. Click on "START CSAT/ START NPS/ START CES"
2. From distribution options choose "EMAIL TEMPLATE"/”TRIGGER”
3. You’re on the app directory page now, click on Freshdesk icon
4. In the next step add your Freshdesk URL, (e.g. acme.freshdesk.com) and your Freshdesk API key

Complete integration manual: http://help.nicereply.com/article/122-getting-started-with-freshdesk-integration
Start your 14-day free trial: https://www.nicereply.com
							

Help and Supportcontact@nicereply.com http://help.nicereply.com/

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