MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording, reports etc. for business. When you integrate Freshdesk with MyOperator, all your MyOperator logs get added as “Tickets” in the Freshdesk Ticketing. You can view the details of your departments/agents, the status (missed, connected or voicemail), start time and duration of each call directly in Freshdesk Ticketing. Also, you can hear the recordings of all the calls you receive.