MS Flow

Integrate Freshdesk with MS flow to create and automate workflows across multiple applications and services.

Install available only on Desktop

Published by Freshdesk
3 months ago

in Agent Productivity

Help and Supportsupport@microsoft.com https://flow.microsoft.com/en-us/support/

MS Flow

Integrate Freshdesk with MS flow to create and automate workflows across multiple applications and services.

					        	Following are the supported actions

Add a public or private note to a ticket
Create a ticket
Update a ticket

Following are the triggers supported

When a contact is added
When a ticket assigned to an agent is updated

Following are the definitions supported

Create Ticket response
Add a note to a response
					        	
							To understand how the installation works, open the link below in a new tab.
https://docs.microsoft.com/en-us/connectors/freshdesk/
							

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