Moesif Error Insights

Moesif (http://www.moesif.com) allows you to debug, root cause, and resolve customer's technical issues much easier. Moesif App for Freshdesk imports error traces, device info, and customer data right into Freshdesk tickets

Install available only on Desktop

Version : 1.0

Published by Freshdesk
11 days ago

in Agent Productivity, Reporting and Analytics, Issue Tracking

Help and Supportsupport@moesif.com http://www.moesif.com

Moesif Error Insights

Moesif (http://www.moesif.com) allows you to debug, root cause, and resolve customer's technical issues much easier. Moesif App for Freshdesk imports error traces, device info, and customer data right into Freshdesk tickets

					        	Moesif advanced error analysis (https://www.moesif.com) makes debugging your customers’ issues far easier.  Ensure your customers succeed by having quick turnaround time rather than being stalled by incomplete log data. With Moesif, you have visibility to customers’ API history, error traces, and deep root cause analysis.

Resolve technical issues faster:

* Import user profile data such as browser/device, sdk version, and location
* Import customer’s API history
* Triage against similar errors
					        	
							Installation

1. Register at https://www.moesif.com and follow directions to setup data ingestion.
2. Obtain a third party plugin Token from your Moesif account, under settings -> third party plugins.
3. Install the app into freshDesk, and enter the required Token.

#### Usages:

As you click on a ticket or a contact in Freshdesk, Moesif will search for that user's data and errors traces encountered by the user, and provide you with high level summary and links to more details on your Moesif dashboard.

Enjoy!
							

Help and Supportsupport@moesif.com http://www.moesif.com

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