Close more sales by improving the efficiency of your customer support team. By installing the MercadoLibre app, tickets will be created any time a MercadoLibre event takes place. Agents will have all the information they need about the product and order right inside Freshdesk without having to go back and forth between platforms, making customer support a much simpler task You can select which MercadoLibre events will trigger the creation of tickets: Questions posted on MercadoLibre product pages Purchases Post-sale messages from your customers Benefits of using the app: Rest assured all your MercadoLibre questions and messages are addressed Questions posted in your product pages are created as Freshdesk tickets Contact your customers as soon as they purchase. Respond to your customers’ post-sale questions from Freshdesk. Define the default priority value for tickets created from questions, sales, and post-sale messages Agents can see all the product information they need inside the Freshdesk ticket Agents respond from Freshdesk and users see the response in MercadoLibre Keep a history of the questions and sales made by customers, as well as agents’ responses in your tickets.