MercadoLibre app

Contact customers and respond to questions and post-sales messages from MercadoLibre with all the information you need at hand, right inside Freshdesk.

Not compatible in old look

Install available only on Desktop

Version : 4.0

Published by Software Dev Tools
17 days ago

in E-Commerce, Issue Tracking, Workflow Automation

Help and Supporthello@softwaredevtools.com https://www.softwaredevtools.com/freshdesk/mercadolibre/documentation/es

MercadoLibre app

Contact customers and respond to questions and post-sales messages from MercadoLibre with all the information you need at hand, right inside Freshdesk.

					        	Close more sales by improving the efficiency of your customer support team. By installing the MercadoLibre app, tickets will be created any time a MercadoLibre event takes place. Agents will have all the information they need about the product and order right inside Freshdesk without having to go back and forth between platforms, making customer support a much simpler task

You can select which MercadoLibre events will trigger the creation of tickets:
Questions posted on MercadoLibre product pages
Purchases 
Post-sale messages from your customers


Benefits of using the app:
Rest assured all your MercadoLibre questions and messages are addressed
Questions posted in your product pages are created as Freshdesk tickets
Contact your customers as soon as they purchase.
Respond to your customers’ post-sale questions from Freshdesk.
Define the default priority value for tickets created from questions, sales, and post-sale messages
Agents can see all the product information they need inside the Freshdesk ticket
Agents respond from Freshdesk and users see the response in MercadoLibre
Keep a history of the questions and sales made by customers,  as well as agents’ responses in your tickets.
					        	
							Click on the “Install” button.
Upon clicking, you will be taken to MercadoLibre’s authentication. Provide the user and password of the MercadoLibre account you want to connect to Freshdesk.
Authorize the connection of our app with your MercadoLibre account.
Configure the app’s settings inside Freshdesk. Define if you want to create tickets from sales or questions posted in MercadoLibre, as well as their default priority value.
Note: You will need to provide an agent’s API key to complete the setup, as well as your Freshdesk domain.

5) You’re ready to go! 

For more information, please visit our documentation:
www.softwaredevtools.com/freshdesk/mercadolibre/documentation/en-us
							

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