MercadoLibre app

Respond to questions from MercadoLibre right inside Freshdesk, with all the information needed at hand.

Not compatible in old look

Install available only on Desktop

Version : 2.0

Published by Software Dev Tools
about 1 month ago

in E-Commerce, Issue Tracking, Workflow Automation

Help and Supporthello@softwaredevtools.com https://www.softwaredevtools.com/freshdesk/mercadolibre/documentation/es

MercadoLibre app

Respond to questions from MercadoLibre right inside Freshdesk, with all the information needed at hand.

					        	Close more sales by improving the efficiency of your customer support team. By installing the MercadoLibre app, tickets will be created any time a question is posted in a MercadoLibre product page. Agents will be able to respond to questions as soon they are posted, with all the information they need inside the ticket, so they can deliver exceptional customer support.

Benefits of using the app:
Rest assured all your MercadoLibre questions are addressed
Questions posted in your product pages are created as Freshdesk tickets
Define the default priority value for tickets created from questions
Agents can see all the product information they need inside the Freshdesk ticket
Agents respond from Freshdesk and users see the response in MercadoLibre
Keep a history of the question and the agent’s response in your ticket.
See what the user has asked before about your product as well as agents’ responses.

Coming soon:
Enable the creation of tickets each time a sale is made or a post-sale message is posted.
Contact your customers as soon as they purchase!
Respond to your customers’ post-sale questions from Freshdesk.
					        	
							1) Click on the “Install” button.
2) Upon clicking, you will be taken to MercadoLibre’s authentication. Provide the user and password of the MercadoLibre account you want to connect to Freshdesk.
3) Authorize the connection of our app with your MercadoLibre account.
4) Configure the app’s settings inside Freshdesk. Define if you want to create tickets from questions posted in MercadoLibre, as well as their default priority value.
Note: You will need to provide an agent’s API key to complete the setup.
5) You’re ready to go! 

For more information, please visit our documentation:
www.softwaredevtools.com/freshdesk/mercadolibre/documentation/en-us
							

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