Close more sales by improving the efficiency of your customer support team. By installing the MercadoLibre app, tickets will be created any time a question is posted in a MercadoLibre product page. Agents will be able to respond to questions as soon they are posted, with all the information they need inside the ticket, so they can deliver exceptional customer support. Benefits of using the app: Rest assured all your MercadoLibre questions are addressed Questions posted in your product pages are created as Freshdesk tickets Define the default priority value for tickets created from questions Agents can see all the product information they need inside the Freshdesk ticket Agents respond from Freshdesk and users see the response in MercadoLibre Keep a history of the question and the agent’s response in your ticket. See what the user has asked before about your product as well as agents’ responses. Coming soon: Enable the creation of tickets each time a sale is made or a post-sale message is posted. Contact your customers as soon as they purchase! Respond to your customers’ post-sale questions from Freshdesk.