Maps

With this smart little application, you can view any address from your ticket on a map in Freshdesk.

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by Deviniti sp. z o.o.
29 days ago

in Agent Productivity, Google Apps

Help and Supportfreshdesk@deviniti.com https://deviniti.com/freshworks/freshdesk/

Maps

With this smart little application, you can view any address from your ticket on a map in Freshdesk.

					        	The application uses Google maps to present the address linked to a ticket on a map in the application screen. All you need to do is enter the Google API key in the configuration and select the address fields.

Maps is a Freshdesk extension which supports swift and effective management of incoming tickets even in the most tangled urban jungles. Its simple design makes it perfect for field agents who can use it to easily navigate to the locations provided in the ticket they are assigned to. Proper usage of the extension should lead to shortening of the response time and increase of the service quality.
					        	
							1. Follow Google Cloud platform docs (https://developers.google.com/maps/documentation/javascript/get-api-key) to find you API key. 
2. Enable Maps JavaScript API and Places API on Google Cloud Platform (https://cloud.google.com/apis/docs/enable-disable-apis).
3. Find you Freshworks API  key (https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key).
4. Enter Google Cloud API key, Freshworks API key,  your freshwork domain and click "Validate API keys button".
5. Select the address fields from the list of available ticket fields.
6. Click "Install" button
							

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