The application uses Google maps to present the address linked to a ticket on a map in the application screen. All you need to do is enter the Google API key in the configuration and select the address fields. Maps is a Freshdesk extension which supports swift and effective management of incoming tickets even in the most tangled urban jungles. Its simple design makes it perfect for field agents who can use it to easily navigate to the locations provided in the ticket they are assigned to. Proper usage of the extension should lead to shortening of the response time and increase of the service quality.