Installing the MailChimp app for your Freshdesk will let you handle all your mailing troubles from the comfort of your helpdesk. Some benefits of using this app are: 1. View the campaigns and emails threads that a ticket requester is a part of. Add requesters to campaigns, and mailing lists easily. Make sure they stay updated regarding your products. 2. Manage which mailing lists and campaigns the requesters are part of. 3. Get stats on requester's interactions with your campaigns from within Freshdesk.