Magento app fetches your customer's order information in your ticket page from Magento to give a holistic view of your customer's purchase behavior. By installing this app, you get the following benefits, 1. A new Magento widget in your support ticket page. 2. Access customer information easily from your Magento account - such as shipping addresses and order info - in your Freshdesk right next to their tickets. These details will be visible as part of the Ticket Details view. 3. Access your customer's order details directly in Magento on clicking the order link in the widget.