Installing the Magento app for your Freshdesk has two distinct uses: 1. Access customer information easily from your account on the Magento platform - details such as shipping addresses, invoices and order info - in your Freshdesk right next to their tickets. These details will be visible as part of the Ticket Details view. 2. You can also view a customer's support history in your Magento account. Whenever you pull up a customer's order history in your Magento admin panel, you can also view the issues they have raised and the feedback that they have shared. Improve customer engagement and build quality customer reationships right from your helpdesk software.