Installing the Magento app for your Freshdesk has two distinct uses: 1. Access customer information easily from your Magento account - such as shipping addresses, invoices and order info - in your Freshdesk right next to their tickets. These details will be visible as part of the Ticket Details view. 2. You can also view a customer's support history in your Magento account. Whenever you pull up a customer's order history in your Magento admin panel, you can also view the issues they have raised and the feedback that they have shared.