Magento

Magento App for Freshdesk lets you get details about your customer's purchase history and other info inside your helpdesk

Not compatible in new mint

Install available only on Desktop

Published by Freshdesk
about 2 years ago

in E-Commerce

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/support/solutions/articles/195916-the-magento-app-part-2-access-magento-details-in-freshdesk

Magento

Magento App for Freshdesk lets you get details about your customer's purchase history and other info inside your helpdesk

					        	Installing the Magento app for your Freshdesk has two distinct uses:
  1. Access customer information easily from your account on the Magento platform - details such as shipping addresses, invoices and order info - in your Freshdesk right next to their tickets. These details will be visible as part of the Ticket Details view.
  2. You can also view a customer's support history in your Magento account. Whenever you pull up a customer's order history in your Magento admin panel, you can also view the issues they have raised and the feedback that they have shared.

Improve customer engagement and build quality customer reationships right from your helpdesk software.
					        	
							https://support.freshdesk.com/support/solutions/articles/195916-the-magento-app-part-2-access-magento-details-in-freshdesk

Also see - https://support.freshdesk.com/support/solutions/articles/216060-the-magento-app-part-1-manage-magento-customer-requests-using-freshdesk
							

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