LogMeIn Rescue

Bring in the added functionality of providing remote support to your customers with the use of the LogMeIn app for Freshdesk.

Not compatible in old look

Install available only on Desktop

Version : 1.0

Published by Artis
7 months ago

in Chat, File Sharing & Collaboration, Single Sign On

Help and Supportsupport@artissol.com https://artissol.freshdesk.com

LogMeIn Rescue

Bring in the added functionality of providing remote support to your customers with the use of the LogMeIn app for Freshdesk.

					        	Installing the LogMeIn app for your Freshdesk will let you handle your remote support troubles easily and efficiently. Some benefits of using this app are:
1. You can take control of the customer’s device and solve their issues for them easily
2. When a remote support session is ended, the LogMeIn app automatically sends chatlog, end-user system information, total time spent in support, etc. back to Freshdesk and can be added as a note to the ticket If we configure our Freshdesk URL at LogMeIn site.
a. Steps to configure the URL:
                  Go to Admin Center > Technician Group > Settings > Exporting session data > Post
                  session details to URL when a session is started by the technician
					        	
							You will need two things to install LogMeIn: Company ID and SSO Password
1. To get your Company ID go to Admin Center > Technician Group > Global Settings > ASP.Net C# server-side example							              https://secure.logmeinrescue.com/UK/AdminCenter/Console
2. To set your SSO password, go to Admin Center > Technician Group > Global Settings > Single Sign-On > new SSO password
For more information on installation visit: https://support.freshdesk.com/support/solutions/articles/29369-the-logmein-rescue-app
							

Help and Supportsupport@artissol.com https://artissol.freshdesk.com

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