LogMeIn

Bring in added functionality of providing remote support to your customers with the use of the Logmein app for Freshdesk

Not compatible in new mint

Install available only on Desktop

Published by Freshdesk
over 2 years ago

in File Sharing & Collaboration

Help and Supportsupport@freshdesk.com https://support.freshdesk.com/support/solutions/articles/29369-the-logmein-rescue-app

LogMeIn

Bring in added functionality of providing remote support to your customers with the use of the Logmein app for Freshdesk

					        	Installing the LogMeIn app for your Freshdesk will let you handle your remote support troubles easily. Some benefits of using this app are:
  1. You can take control of the customer's device and solve their problems for them easily.
   2. When a remote support session is ended, the LogMeIn app automatically sends chatlog, end-user system information, total time spent in support, etc. back to Freshdesk and is added as a note to the ticket.
					        	
							For more instructions and details - https://support.freshdesk.com/support/solutions/articles/29369-the-logmein-rescue-app
							

Build your own apps

Join a community of developers and start building.

Visit our developer portal

Sign up for a free trial

Start your 21-day free trial. No credit card required.

Try Freshdesk

Log in to install app

Enter your helpdesk URL to proceed to login

Proceed