Installing the LogMeIn app for your Freshdesk will let you handle your remote support troubles easily. Some benefits of using this app are: 1. You can take control of the customer's device and solve their problems for them easily. 2. When a remote support session is ended, the LogMeIn app automatically sends chatlog, end-user system information, total time spent in support, etc. back to Freshdesk and is added as a note to the ticket.